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Frequently asked questions

Moving home is a big step. Here’s a selection of the questions that our residents and their families ask most often.

If there is anything we havent covered do not hesitate to contact us at any time on 01202 709 245


DO I NEED A NURSING HOME ROOM?

An assessment of the individual needs of the prospective Resident will be made by our management team and a medical report will be requested from your GP

CAN WE HAVE A SHORT STAY OR TRIAL PERIOD?

Yes, we welcome both short-stay and post-operative care and always recommend that Residents planning a longer stay come for atrial period of to get to know Lilliput House.

DO YOU TAKE DEMENTIA PATIENTS?

Lilliput House is not designed to take residents who may be violent or may wander. However, if the resident is merely a bit forgetful then we can probably help, subject to an assessment by our management team.

IS THERE A CALL-BELL SYSTEM?

All rooms and living areas are fully equipped with a Nurse call system.

IS THERE AN ADEQUATE NUMBER OF STAFF ON DUTY, DAY AND NIGHT?

Our resident/staff ratio comfortably exceeds the guidelines laid down by the Primary Care Trust. There is always a member of management or qualified senior members of staff on duty at any given time, in addition to our Care Assistants.

HOW ARE THE FEES PAID AND ARE THERE ANY EXTRAS?

Fees for long term residents are payable monthly in advance, preferably by direct debit. Accounts for short-term/respite residents are payable weekly in advance. All sundry items e.g. newspapers, toiletries, hairdressing are charged for monthly in arrears.

IS THERE A CHOICE OF MENU AT EACH MEAL?

Yes, in addition to the alternative choice at each meal, residents may always request other dishes. Special diets and allergies can also be catered for. All food is freshly prepared by our own chefs on a daily basis.

DO YOU HAVE A LIFT?

Yes, we have two lifts for service user use only.

DO YOU HAVE SPECIALLY ADAPTED BATHS AND SHOWERS?

Yes, we have three mobility friendly bathrooms located on both floors and a wheelchair accessible wetroom. All rooms have ensuite facilities; some rooms have shower facilities. Hoists and lifting apparatus are available, as required.

ARE VISITORS WELCOME AT ALL TIMES AND MAY THEY JOIN THE RESIDENTS FOR MEALS?

Visitors are welcome at any time but are advised to avoid early mornings, meal and rest times where possible. Visitors are most welcome to join the resident for meals in our dining room, with prior notice.

Visitors are welcome at any time but are advised to avoid early mornings, meal and rest times where possible. Visitors are most welcome to join the resident for meals in our dining room, with prior notice.